Shipping FAQs

1. What are your shipping options and costs? We offer free worldwide shipping on all orders, with no minimum purchase required. Enjoy hassle-free shopping with no additional shipping costs.

2. How long does processing take? All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

3. What are the estimated delivery times?

  • Domestic Orders: Standard delivery takes approximately 4-6 business days after processing.
  • International Orders: Delivery times vary depending on your location. Please allow extra time for customs clearance, if applicable.

4. How can I track my order? Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your order’s journey and stay updated on the estimated delivery date.

5. What should I do if my order is delayed? While we aim to deliver your order within the estimated timeframe, unexpected delays may occur. If your order hasn’t arrived within the expected delivery time, please contact us at help@ther4card.com for assistance.

6. Who is responsible for return shipping fees? Customers are responsible for return shipping fees. Please note that original shipping costs are non-refundable.

7. Can I cancel my order? Orders can be canceled within the first 1 hour after placement. After this period, our team will have already processed your order, and cancellation may not be possible.

8. What if I receive a damaged or incorrect item? Please inspect your order upon reception and contact us immediately at help@ther4card.com if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

9. Are there any items that cannot be returned? Certain items are non-returnable, including:

  • Digital storage devices once opened (e.g., SD Cards)
  • Items that have been customized or personalized
  • Products labeled as final sale items

If you have any questions about your specific item, please reach out to our customer service team for assistance.

10. How do I contact customer support? You can reach us via email at help@ther4card.com or by phone at +1 540274 9301.

We hope this FAQ addresses your shipping-related questions. If you need further assistance, please don't hesitate to contact us.